Federal Management Proudly Receives ISO 9001 Accreditation for the 14th Consecutive Year
In a remarkable testament to its unwavering commitment to quality and excellence,Federal Management has once again earned ISO 9001 accreditation, marking the 14th successive year it has been successfully renewed with a top level pass.
In a time where many services claim to be ‘award winning’ having obtained a pay-to-win vanity award from a marketing company, Federal Management is proud to actually demonstrate our commitment to excellence in the debt collection sector.
Federal Management is proud to announce its continued upholding of international quality standards, as evidenced by the recent attainment of the ISO 9001 accreditation for the 14th consecutive year. Unheard of in most industries and certainly a rare occurrence in the Debt Collection industry.
This year’s renewal is especially significant as the company will celebrate its 20th birthday later in the year.
Established in 2004, Federal Management began with a focus on providing the UK’s most professional debt collection agency solution and has since seen significant growth and expansion across Business and Small Business sectors in the UK.
This unwavering pursuit of excellence aligns with the company’s core values and dedication to providing unrivalled services and products to its clientele.
“Our journey since 2004 has been nothing short of extraordinary,” said Pamela Bamber, HR Director of Federal Management. “Receiving the ISO 9001 accreditation for the 14th consecutive year is a testament to our tireless efforts, dedication, and unyielding commitment to delivering exceptional services. This achievement would not have been possible without the hard work and determination of our entire workforce.”
The ISO 9001 accreditation is an internationally recognised standard that sets out rigorous criteria for quality management systems. It focuses on ensuring organisations consistently meet customer and regulatory requirements while continuously improving their processes.
To maintain the accreditation, companies must undergo annual internal and external audits to demonstrate their commitment to maintaining high standards of quality in every aspect of their operations.
Federal Management’s ISO 9001 accreditation serves as a guarantee to its clients that they will continue to receive the highest quality services and products, backed by rigorous quality management systems.
This accreditation also provides the company with a competitive advantage, establishing it as a leader in the debt collection industry.
“We are incredibly proud of our ISO 9001 accreditation and what it represents,” said Marc Curtis-Smith, Managing Director. “It reflects our dedication to providing exceptional services and products to our clients while continuously striving for improvement in all areas. We are committed to upholding this standard and will continue to push ourselves to exceed expectations.”
Federal Management’s ISO 9001 accreditation not only benefits the company and its clients but also highlights its commitment to ethical practices, professional conduct, and superior customer service within the debt collection sector.
The company looks forward to maintaining this accreditation for years to come as it continues to grow and expand in the debt collection industry.
What is the ISO:9001 accreditation?
The ISO 9001:2015 accreditation is the world’s most established quality framework, currently bei