At Federal Management, we are proud to announce that we have been officially awarded the ISO 27001 certification – the international standard for information security management systems (ISMS). This latest achievement is a major milestone for us and builds on the ISO 9001 accreditation we already hold for quality management.
The ISO 27001 certification reinforces our ongoing commitment to information security, client confidentiality, and operational excellence. As a leading UK debt collection agency, we understand that handling sensitive data and financial information comes with great responsibility—and now, with ISO 27001, we have even more robust systems in place to protect it.
Why ISO 27001 is so important in Debt Collection
Debt collection involves managing a vast amount of confidential personal and financial data, and in today’s digital world, that data is under constant threat from cyber attacks and breaches. That’s why obtaining ISO 27001 is such a significant step for us—and for our clients.
This globally recognised standard is all about ensuring that we have the right controls, processes, and risk management strategies in place to safeguard client data at every level.
“Being awarded ISO 27001 is a major achievement and a clear reflection of our commitment to data security, compliance, and excellence,” says Pamela Bamber, our Operations Director. “Our clients trust us with highly sensitive financial information, and this accreditation reinforces that we handle their data with the utmost diligence and care.”
Enhancing Trust and Confidence
Trust is the foundation of what we do. Our clients—ranging from sole traders to multinational corporations—rely on us to recover their debts professionally, ethically, and securely. With ISO 27001 in place, we’ve taken that trust to the next level.
From large global manufacturing companies through to Local Small Business, every client gets the professional service they need.
This certification demonstrates that we’ve implemented a comprehensive and compliant information security management system, backed by independent audit and continual improvement.
“We’ve always operated with integrity and transparency, but gaining ISO 27001 shows our clients and partners that we go beyond standard requirements to safeguard their data,” says Marc Curtis-Smith, Managing Director. “This aligns perfectly with our ethos of delivering a professional, ethical, and secure debt recovery service.”
What This Means for Federal Management Clients
As our client, you now benefit from even more assurance that your data is being handled in line with international best practices. Here are some of the key advantages our ISO 27001 certification brings to you:
✅ Enhanced Data Security
Your information is now protected under one of the most stringent data security frameworks in the world, reducing risks of breaches and unauthorised access.
✅ Regulatory Compliance
We’re aligned with GDPR and UK data protection laws, giving you confidence that all communications and data transfers are secure and compliant.
✅ Operational Resilience
We have robust business continuity and disaster recovery plans in place, ensuring uninterrupted service even in the face of unexpected events.
✅ Increased Confidence and Peace of Mind
Our clients can trust us to manage their cases with discretion, professionalism, and absolute security.
✅ A Partner You Can Rely On
With both ISO 9001 and ISO 27001 certifications, we stand out in the industry as a debt collection agency committed to excellence, quality, and safety.
Our Culture of Continuous Improvement
We view ISO 27001 not just as a certification, but as a commitment to continuous improvement. It means we are consistently reviewing and refining our systems, training our team, and staying ahead of emerging threats and technologies.
“Our journey doesn’t end here,” adds Pamela Bamber. “Maintaining ISO 27001 requires regular audits and proactive measures. We’re fully dedicated to upholding the highest standards for our clients.”
Raising the Standards in UK Debt Collection
This achievement is a testament to the high standards we’ve always set for ourselves. With over two decades of experience in the industry, we have long been recognised as a trusted name in ethical and effective debt collection services across the UK.
We have provided debt recovery solutions to thousands of businesses across a wide range of sectors—from professional B2B services and legal to construction, education, and recruitment. With this new accreditation, we are further reinforcing our position as a market leader in our field.
“As a leader in the debt recovery industry, we believe in setting the example,” says Marc Curtis-Smith. “Our ISO 27001 certification strengthens our promise to deliver not only results, but also security and peace of mind for every client we serve.”
About Us
Established in 2004, Federal Management is a multi-award-winning debt collection agency in the UK. Our focus has always been on ethical practices, high recovery rates, and exceptional client service.
We are proud to now hold the following international accreditations:
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ISO 9001 – Quality Management Systems
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ISO 27001 – Information Security Management Systems
Whether you are a small business owner or a large multinational corporation, we are here to provide you with cost-effective, compliant, and results-driven debt recovery solutions that safeguard your brand and your bottom line.
Let’s Work Together
If you’re looking for a debt collection partner that you can trust with your business and your data, you’re in the right place. Contact our friendly New Business team today to learn how our secure and accredited services can help your business recover what it’s owed—safely and professionally.
