Debt Collection solutions for IT Support and ITC Businesses
Debt Collection – Recovering IT Support Debts
Like any other business, IT companies can also fall victim to non-paying clients.
IT and ITC companies across the UK provide a vital service. They play a crucial role in supporting businesses of every size in every industry.
Recently, their workload has been challenged and inflated by the Coronavirus pandemic. With many people spending more and more time working from home, IT companies have arguably had to adapt the most to the constantly shifting requirements of their clients.
Despite the prompt and vital service which IT companies provide, many businesses and individuals seem to go to the ends of the Earth to avoid paying the debt.
Quite often ITC companies will invest large amounts of both time and money when dealing with new or existing clients.
The systems and expertise required to make all systems run as expected are not cheap.
If a client later withholds a payment, it can be very problematic and frustrating.
For those companies that need help recovering IT support debts, there are many choices available.
Our team of debt collection experts help IT companies recover thousands of pounds worth of debt every month.
We asked them what their advice would be for those who found themselves in the position of recovering IT support debts.
Debt Collection for IT Support Debts – The First Steps to Take
If a client does not pay, you can take certain steps to attempt to resolve the matter immediately.
- Review the Payment Terms – The vast majority of IT companies ask their clients to review and sign an agreement before work commences.If you have done this, then you should check it before contacting the client in question. Pay particular attention to the sections which detail the client’s obligation to pay you, including amounts and due dates.
- Contact the Client – Reaching out to the client should be the next step. A polite and professional phone call, email or letter is appropriate.In this communication, you should politely remind them of their obligation to pay you for your services. Using the information from the Payment Terms will help with this endeavour. This may resolve the matter amicably at this point.
- If the Client Ignores You, Try Again – if the client has not responded to your first attempt at contacting them, it is certainly appropriate to attempt communications again. It may be that they simply did not receive your first attempt. If any post is sent to them, use tracked delivery. If an email is sent, it is wise to request a read receipt.
- Escalate the Debt – If the debtor is still unresponsive at this stage, it is time to consider enforcement options.
Recovering ITC Support Debts – What Are the Options?
When confronted with a non-paying client, many IT businesses are unsure of what to do. Each option must be carefully considered, and as time is a factor in the collection of a debt, the pressure is on to make a decision.
Despite this, careful consideration needs to be given to choosing a course of action. Unfortunately, sometimes IT companies attempt to recover the debt independently in-house much to their own detriment.
This process is like the ones we have already recommended. Instead of escalating the debt at an appropriate stage, many companies continue recovering IT support debts in this manner.
This can sometimes work, but more often than not this only leads to accounts and credit-control teams chasing a debt for hours’ worth of company time.
The relationship between the company and the debtor may become strained during this time, and this can damage any chance of future business opportunities.
Whilst this can be effective, in the majority of cases it ultimately becomes too costly to sustain.
Another option is the legal route, hiring the services of a law firm to take the non-paying customer to court.
Again, this is a optional course of action, but the downsides outweigh the positives.
For instance, solicitors can be very expensive. A court case can also take a long time to play out, thereby increasing the amount of time the solicitor requires to work on your case. Many IT Support businesses have asked themselves, should we use Solicitors or a Debt Collection Agency?
The outcome is not always guaranteed, and many solicitors will charge for their time, regardless of a successful outcome where the debt is recovered or not.
With these options outlined, it is understandable why many face difficulties when recovering IT support debts.
Another option to consider is to instruct a professional debt collection agency.
A knowledgeable debt collection for IT Support provider will support your IT Company in a professional, low-cost way.
How a Professional Debt Collection Agency Helps with Recovering IT Support Debts
A professional debt collection agency is the best way in which to recover unpaid IT fees.
Federal Management provides the UK’s leading commercial debt collection solution. We recover thousands of pounds worth of debt on behalf of IT companies every month.
Federal Management is regulated by the Financial Conduct Authority (FCA). We also hold accreditation from the Credit Services Association (CSA) and have achieved the ISO:9001 certificate for professionalism for over 10 years.
As well as this, we are members of the UK Debt Collection Bureau.
Each one of these awards and accreditation provides our clients with complete peace of mind.
Our service is conducted at the highest levels of professionalism. Our expert team of debt collectors achieves an average recovery rate of 90% on all undisputed business debts.
If you are in need of help in recovering your IT support debts, contact one of our team of friendly debt collection experts now.
What is IT Support?
IT Support is a service provided to customers who require help with their IT solutions. This could include software and hardware, such as understanding how to use them or troubleshooting any issues that may arise.
How do you recover debt for IT Support?
At Federal Management, we are experts in recovering debts for IT Support. We have a range of services available, including legal steps such as issuing Court Proceedings and obtaining Judgments. We also have an experienced team of Debt Collection Experts who will contact the debtor directly to negotiate a repayment plan on your behalf.
What are the benefits of using a debt collection company for IT debts?
Using a debt collection company like Federal Management has many advantages, including:
• Professional advice from qualified experts
• Tracing services to locate debtors
• A higher rate of recovery than if you act alone
• Quick and effective solutions
• Complete peace of mind that your debts are being taken care of
We understand the need for efficiency and effectiveness when it comes to IT Support debt collection, which is why our team is always available to provide expert advice.