Federal achieve 100% pass rate in CSA exams
As proud members of the Credit Services Association, we take our professional conduct and performance very seriously.
The entire Collections Department passed the ‘Collectors Accreditation Initiative’ with 100% pass rate in total. A fabulous achievement and gives clear indication of the level of professionalism within our organisation.
We pride ourselves on training our staff to the highest standards in order to deliver a consistent, compliant, positive customer experience.
The Collector Accreditation Initiative, sets standards across the industry and increases confidence in both the knowledge and competence of practitioners.
The initiative annually benchmarks an individual collector’s knowledge and compliance to the highest standards our industry demands.
Federal Managements Collections Team Members have achieved the award annually since its introduction, with 100% of its collectors achieving the standard.
This identifies that our collections team have shown the highest level of knowledge and competencies required to perform the roles of professional collectors.
To achieve the company award 70% of the organisations collections team need to achieve the required standards.
Our results identify our commitment to compliance and training and shows we put compliance at the heart of our operation and are prepared to be bench marked against our peers.
For free advice and assistance with your debt recovery requirements, please do not hesitate to contact our New Business Department for immediate help.