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City & Guilds Certificated Diploma in Debt Collection

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The CSA Debt Collection Diploma Course is a four-months study course and will commence on January 21st 2010 at two venues, Warwick University and Manchester University.

The Course, certificated by the UKs leading awarding body, City & Guilds is open to everyone employed in the industry, member and non-members involved in the debt recovery, debt collection, debt sales or debt purchase or any other debt- related activity such as tracing and credit checks for example.

The Course is highly regarded by employers across the industry both large and small. Equifax is a key supporter of the CSA Diploma, as Andrew Weller, Director Predictive Sciences explains, “We send on average two candidates each year to complete the course. We gain much from the course, primarily expertise in this specific area of collections. It also offers a good opportunity to see things from our clients perspective and provides a firm indicator of current trends in the debt collection industry.”

Supported by comprehensive course notes, Diploma students will attend a series of four one-day tutorials which will be held once a month between January and April 2010.

Arranged across four modules, each presented by experienced members of the debt collection industry, the Diploma course is designed to cover vital aspects of debt collection, including:

  • Industry Overview
  • Best Practice, Standards and Regulators
  • Collection Methods & Benchmarking
  • Commercial and International Debt Collection
  • Trace & Investigation

More than 400 students have successfully completed the Diploma, benefitting not only themselves but their employers as well in increased knowledge understanding and expertise.

It is precisely this level of expertise that attracts students to the course each year, as Diploma Graduate, Nicky Laney, a Business Relations Executive, at CapQuest who also completed the Diploma Course in 2009 agrees: Having joined CapQuest from a background in the mortgage industry, I was keen to complete the Diploma in order to gain a full understanding of the industry, she explains.

In completing the course I achieved just that. It was extremely helpful in giving me a good general background to the industry, and a more detailed understanding of the processes and compliance that shape the industry, she says.

There will be a final written exam and a celebration for successful students held in July. All candidates achieving the Diploma will receive a personalised certificate endorsed by both City & Guilds and the CSA.

Visit our website by at today! Or Call 0191 286 5656 to reserve your place.

If you have any further questions or anything you would like to discuss regarding training please do not hesitate to contact a member of the training team on: 0191 286 5656 or e-mail