The Client
A veterinary practice with multiple locations in South East England.
The Challenge
A multi-location veterinary practice in South East England with a multi-million pound turnover was facing a big issue. The growing challenge for them was rising Unpaid Vet Bills exceeding £18,000 on average some months.
The non-paying clients included Farmers, Pet Owners and Animal breeders. Practice Staff were spending excessive time chasing payments with little results, impacting cash flow and resources. They needed an effective professional debt collection solution that could recover unpaid fees but was mindful of client relationships.
The Solution
Partnering with Federal Management, the practice benefited from:
1. Empathetic Communication
Professional Recovery strategies that were mindful of the clients brand.
2. Efficient Recovery
High success rate of debts recovered and effective management of repayment plans.
3. Transparent Reporting
Clear updates on case progress and outcomes.
4. Legal Compliance
Professional processes adhering to UK debt collection laws.
The Results
In just three months:
- Collection success: £76,500 collected within 6 months
- Faster Recovery: Average debt recovered within 33 days
- Client Retention: 97% of clients continued using the practice.
- Improved Cash Flow: Massively increased the Company’s bottom line to enable reinvestment in staff, equipment and services.
Client Feedback
“Federal Management have helped transform our financial stability while preserving our reputation. Their professionalism allowed us to focus on what we do best: caring for animals.”
— Practice Manager
Contact Us
If your business is facing similar challenges with unpaid invoices, contact Federal Management on 0333 043 4420 or here to find out how we can help you recover your unpaid vet debts efficiently and professionally.
