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Debt Collection Agency Required for Anglian Water

Debt Collection Agencies have been invited to submit tenders to Anglian Waters after the company opened the doors to bidders to compete with current debt collection agencies.

Covering the East of England, Anglian Water is estimated to have around £20million of bad debt  and as a result are looking for new tenders from other debt collection agencies to rival and “offer a challenge to existing debt collection agency performance.” It is thought that Anglian Water will bring onboard four debt collection agencies on three year contracts. Previous firms used by Anglian Water were DWF, Debt Line, Incasso and Sherforce.

In 2009 Anglian Water implemented Experian’s Tallyman debt management and collection system to help monitor and manage unpaid bills. As a result of this the company has now moved into the “customer profiling” stage which it hopes, along with implementing new technologies, will improve the collection strategy. At the time of writing the current debt collection agencies were working on recovering residential debt,