Building profit from Outstanding Invoices for a Commercial Property Surveyor

Client Overview Our client, a prominent commercial property surveyor based in the UK, faced a challenging financial situation. With a portfolio of services ranging from property valuations to building surveys, they relied heavily on timely payments to maintain smooth operations. 

Unfortunately, they were struggling to recover 35 unpaid invoices, amounting to a substantial sum, from a range of business clients. These overdue accounts posed a significant threat to their cash flow, operational stability and ability for future growth.

The Challenge The client’s accounts finance team had exhausted their internal efforts to recover the debts, including repeated follow-ups and reminders. The outstanding invoices, some of which were over 120 days overdue, varied in value and were owed by businesses across multiple sectors. 

The client needed a professional debt recovery service that could resolve the issue efficiently while maintaining their professional reputation and client relationships.

Federal Management’s Solution: Federal Management stepped in with a tailored approach to business debt recovery for the client, ensuring the process aligned with the client’s industry-specific needs and high standards of professionalism. 

Here’s how we achieved success:

  1. Comprehensive Case Assessment We began with an in-depth analysis of the client’s overdue accounts, reviewing the details of each unpaid invoice and the debtors’ backgrounds. This allowed us to categorise the debts based on value, age, and complexity, enabling us to prioritise effectively.
  2. Strategic Communication Our Commercial team initiated a professional yet firm communication strategy, contacting the debtors via phone, email, and formal letters. Each interaction was designed to encourage cooperation with us while maintaining the client’s reputation as a respected commercial property surveyor.
  3. Tailored Negotiations Understanding that each debtor’s circumstances were unique, we employed bespoke negotiation tactics. By offering flexible repayment plans where appropriate, we were able to secure payments from debtors who were initially reluctant or unable to pay in full immediately.
  4. Legal Escalation Where Necessary For a minority of cases where debtors were unresponsive or uncooperative, we advised the client on potential legal action. Our seamless integration with legal professionals ensured a smooth transition to litigation when required.

The Results Within just 60 days, Federal Management successfully recovered 90% of the total outstanding debt. The remaining debts were escalated for further legal action, with clear communication and approval from the client at each stage.

Key outcomes included:

  • Recovery of 32 out of 35 invoices, amounting to 95% of the total overdue amount.
  • Preservation of the client’s professional relationships and reputation.
  • A significant improvement in the client’s cash flow, allowing them to refocus on their core business operations.

Client Feedback The client expressed their satisfaction with the outcome, praising Federal Management for our professionalism, efficiency, and transparent communication. 

They noted the professional way we had dealt with their clients and the positive impact our services had on their business’s bottom line.  We have now built a solid foundation for a long term relationship with that particular client with regular cases being passed to us.

Conclusion This case study demonstrates Federal Management’s expertise in business debt collection and our commitment to delivering results with integrity. By partnering with Federal Management, businesses like this commercial property surveyor can overcome the challenges of overdue invoices, ensuring financial stability and long-term success.

Contact Us If your business is facing similar challenges with unpaid invoices, contact Federal Management today to learn how we can assist you in recovering your debts efficiently and professionally.