Everybody knows that a quality service stands in front of a quality company and as a fervent testament to that, we are proud to announce that we have successfully renewed our ISO:9001 certification for the fifth consecutive time.
Everybody has heard of the ISO: 9001 accredited performance standard but what does it mean for our clients?
Ensuring optimum performance
It confirms our absolute commitment to excellence in all aspects of our business from our revered expert debt collection processes to our streamlines accounts procedures, with our services you are guaranteed our best service at all times.
Through regular internal and external auditing, every aspect of our business is scrutinised to ensure we are operating at a optimum level, ensuring we get the best results and ensuring we provide the best service.
Details of our day to day operations are documented and detailed ensuring we are constantly working towards our goals, completing objectives and achieving results.
Every 12 months our procedures are subject to the scrutiny of a independent external auditors, who put our procedures, people and processes to the test, ensuring our practices and personnel are still exceeding high ISO performance standards.
A company you can trust
Federal Managements ISO certification is just another clear indication of the pedigree of our company. We are a company that is very proud of its achievements yet continue to progress with pioneering collection strategies and innovative use of technology.
Our efforts to progress are not just concentrated to our Debt Recovery procedures, every process within our organisation is subject to constant monitoring and improvement, from the accounts department to data processing and document filing systems, guaranteeing a modus operandi to be proud of.
