ISO:9001 accreditation renewed for a 13th year
Federal Management has successfully renewed the ISO 9001 accreditation for the 13th time this week. The general consensus is that this reaffirms our position as the UK’s best Debt Collection Agency. Following an internal audit against the ISO 9001: 2015 standard, we received a straight forward Grade 1 pass from the auditor.
We received ‘Grade 1′ for the ISO:9001:2015 audit following a lengthy process in which the Quality Management principles we have in place were fully vetted and scrutinised. The external auditors found that Federal Management has fully effective management systems that exceed all the requirements of the ISO:9001 accreditation and this was demonstrated with the highest rating possible for a Professional Company in the UK.
Federal Management were originally awarded the ISO:9001 accreditation status back in January 2010 and have been subject to annual audits from external auditors since then. In February 2015, the updated ISO:9001:2015 accreditation came into effect to which we were also given the highest possible Grade 1 rating.
The ISO:9001:2015 sets out a detailed criteria for quality management systems and processes. This highly professional standard is based upon key quality management principles such as a strong customer focus, performance and motivation of high level management personnel.
The renewal of the ISO9001 gives clear testimony to the high levels of service that we provide. Our core values and commitment to excellence maximises the service we provide to our clients. Our goal is and always has been to provide the best Debt Collection service possible at minimum cost to our thousands of clients.
The ISO9001 Professional standard has global recognition in over 170 countries. It is widely viewed as key indicator to the levels of Professionalism within a company.
As well as the ISO:9001 accreditation, Federal Management is the only Debt Collection Agency to by awarded accreditation by the Financial services college. Our service and training content is also used by the Open University. We have also previously been accredited by Investors in People and the Credit Services Association.
Federal Management are also a FCA regulated Debt Collection Agency unlike most. When it comes to Debt Collection, believe in better.
“A Quality Company will always provide a Quality service”