Yet again, Federal Management has received further recognition as leaders in our sector with a 9th successive renewal of the ISO:9001 Quality Management and service accreditation. This reaffirms our position as the Number One Business Debt Collection Agency in the UK.
We were awarded the highest grade possible ‘Grade 1′ for the ISO:9001:2015 audit following a lengthy process in which the Quality Management principles we have in place were fully vetted and scrutinised. The external auditors found that Federal Management has fully effective management systems that exceed all the requirements of the ISO:9001 accreditation and this was demonstrated with the highest rating possible for a Professional Company in the UK.
We were originally awarded the ISO:9001 accreditation status back in January 2010 and have been subject to annual audits from external auditors since then. In February 2015, the updated ISO:9001:2015 accreditation came into effect to which Federal Management was also given the highest possible Grade 1 rating.
The ISO:9001:2015 sets out a detailed criteria for quality management systems and processes. This highly professional standard is based upon key quality management principles such as a strong customer focus, performance and motivation of high level management personnel.
It also identifies key strengths in the company’s processes and measures continual improvement which meets our core objectives a progressive and pioneering Debt Collection Agency. The high levels of service that are cemented within our core values and commitment to excellence ensures our clients receive the best Debt Collection service possible along with a transparent, cost effective modus operandi.
Professional Companies in over 170 countries have managed to become certified to ISO:9001 standards giving it global recognition. It is a viewed as key indicator to the levels of Professionalism within a company.
In addition to the ISO:9001 accreditation, Federal Management is the only Debt Collection Agency to by awarded accreditation by the National Skills Academy and have also been accredited by Investors in People and the Credit Services Association.
A Quality Company will always provide a Quality service and there is no other Debt Collection Agency that is as widely decorated as Federal Management.