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Award Winning Debt Recovery service

Award Winning Debt Recovery service Federal Management

Award Winning Debt Recovery service

An Award Winning Debt Recovery is ready to help your business. We all know that a quality service stands in front of a quality company and Federal Management is no exception.

Federal Management’s passion for Debt Recovery is exemplified in the professional accreditation and awards we have attained over the years.

Accredited Debt Collection

We first achieved ISO:9001 accreditation status in 2009 as a result of our excellent and professional management systems.

ISO 9001 is a certified quality management system (QMS) for companies and organisations who want to prove their ability to consistently provide products and services that meet the needs of their customers.

It is also a clear sign of efficiencies within the business and demonstrates a high level of credibility within that respective company’s chosen industry.

Federal Management has also attained the Investors in People Award as recognition of high levels of staff development and progress within our internal ranks.

We rate staff development highly on our agenda as one of the key areas we constantly strive to improve. This greatly benefits our clients who can be sure of the best levels of service at all times whether that be in the practice of recovering debt or on the service side with regards to reporting & accounting.

Members of the Credit Services Association

Federal are long-serving members of the only industry trade association for Debt Collection, the Credit Services Association.

We were awarded the CAI award from the Credit Services Association for a whopping 100% pass rate among all of our Collections Departments which is an unprecedented success level yet further indicates the level of excellence we deliver.

What makes a professional debt collection agency?

The answer is quite simple, trust. To be able to trust that a debt collection agency will always act in the best interests of both themselves and their clients.

At Federal we never forget that our professional reputation is as important to us as it is to you and by adhering to the highest ethical standards at all times we guarantee that your requirements will be met in a professional and effective manner.

As a member of the Credit Services Association which requires us to abide by their Code of Conduct at all times, meaning that we must adhere to stringent regulations on how debt is collected and our staff must always act with the utmost courtesy towards both businesses and individuals. Furthermore, we are also authorised and regulated by the Financial Conduct Authority.

Award Winning Debt Recovery service Federal Management

Working with a reputable Debt Recovery Agency

Partnering am award winning debt recovery agency such as Federal may not always be an enjoyable experience for those who owe money, but it needn’t cause unnecessary stress or worry.

As a regulated company offering responsible debt management services we adhere to strict industry guidelines that ensure the welfare of both ourselves and our clients is respected at all times. Furthermore, any information provided to us by customers will remain strictly confidential and secure.

FCA Debt Collection

Most Professional debt collection Agencies are regulated by the Financial Conduct Authority.  We at Federal Management are no exception and take great pride in the fact that we have been fully authorised by regulatory body more aless since it took over regulation of the debt collection industry.

Being a FCA regulated debt collection Agency allows us to provide customers with the highest standard of professional service, which includes protecting customer data and ensuring fair treatment during negotiations. The FCA is also responsible for making sure that all debts collected comply with existing laws and regulations.

We are also committed to abiding by the FCA’s Code of Conduct which requires us to act ethically, responsibly and transparently when dealing with our customers.

The value of working with an award winning debt recovery agency

Using an award winning debt recovery agency who is regulated by the FCA, allows customers to have peace of mind that their debts will be managed professionally and efficiently in accordance with existing laws and regulations.

In addition, our clients benefit from having access to our experienced team of debt collection specialists, who are available to provide advice on the best course of action for recovering their outstanding payments.

We understand how important it is to our clients that their debts are successfully collected in a timely manner, and so we have an established set of procedures in place to ensure this happens. In addition, customers can be sure that their debts will be handled with the utmost care and sensitivity throughout the entire process.