Award Winning Debt Recovery services
Award-Winning Debt Recovery services
We all know that a quality service stands in front of a quality company and Federal Management is no exception.
Our passion for Debt Recovery is exemplified in the professional accreditations and awards we have attained over the years.
We first achieved ISO:9001 status in 2009 as a result of our excellent and professional management systems.
ISO 9001 is a certified quality management system (QMS) for companies and organisations who want to prove their ability to consistently provide products and services that meet the needs of their customers.
It is also a clear sign of efficiencies within the business and demonstrates a high level of credibility within that respective company’s chosen industry.
Federal Management has also attained the Investors in People Award as recognition of high levels of staff development and progress within our internal ranks.
We rate staff development highly on our agenda as one of the key areas we constantly strive to improve. This greatly benefits our clients who can be sure of the best levels of service at all times whether that be in the practice of recovering debt or on the service side with regards to reporting & accounting.
Federal are long-serving members of the only industry trade association for Debt Collection, the Credit Services Association.
We were awarded the CAI award from the Credit Services Association for a whopping 100% pass rate amongst all of our Collections Departments which is an unprecedented success level yet further indicates the level of excellence we deliver.