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Posts Tagged ‘us debt collection’

Collection Industry Braces For CARD Act Challenges

Friday, January 22nd, 2010

The US debt collection industry is wired as the implementation of the Credit Card Accountability, Responsibility and Disclosure (CARD) Act moves closer. Many debt collectors are expecting large changes as of Feb. 22, when many provisions of the Act take effect, with the primary focus now on adapting to what is soon to be a new landscape – without experiencing a drop in revenue. That could be challenging.

What the CARD Act does is to limit the amount of credit that is available to a consumer after they havetravelled down all other avenues. As a result, the credit crackdown is directly impacting the debt recovery industry.

With the main focus of the CARD Act being to rein in credit card practices and limiting fees, a wide range of card issuers and banks have looked to change their business model to compensate by actively reducing risk. They are tightening credit lines, dropping or restricting some borrowers and marketing less aggressively.

The credit-limit reductions by many of the banks will have two major impacts: reduce the average balance size of accounts placed for collection; and remove some liquidity from the market, making it more difficult to collect.

These changes are running headlong into the consumer behavior of the past several years, when many people typically spent their savings and maxed out home equity and personal loans. For many consumers, credit cards are the only short-term credit available.

But the CARD Act includes one very significant and far-reaching change for consumers: they can no longer pay off a credit card debt using another card.

Changing Times for US Debt Collection

Tuesday, August 4th, 2009

For any debt, there is a right thing to do. The right thing for a debtor to do, is to make good on their contract or promise and pay off their debt, and, from the debt collection aspect, that the collector’s deal with the debtors in a calm and professional manner.

The Federal Trade Commission (FTC) gas recently released a report showing how, and aiming to, debt recovery agencies in the US can ensure that they are handling their in-house methods correctly and professionally.

The first recommendation that the FTC suggested to Congress was an improvement in the methods of information that debt collectors ue to trace debtors. As a by product of this change, the FTC wants this update to coincide with the way collection agents contact debtors.

Of course, debt collectors have a right to collect a debt. Unfortunately, some companies buy and sell debts to other companies and sometimes information can be lost or misinterpreted.

Each debtor has a right ro pay what they owe. If the amount is disputed, then putting that dispute in writing stating the amount that they believe is owed, and why, together with any documenting evidence to prove this is the correct procedure. Simply ignoring the matter is not the way to handle things, as is making a promise that a debtor cannot resonably expect to keep. Monthly payments of XXXXX amount more than their monthly salary for instance.

All in all, it is a two way process with give and take required from both side, but by keeping the lines of communication civil and open, then a resolution will often be much more straight forward.

Payment practices deteriorate in the UK

Friday, May 22nd, 2009

British businesses believe the payment practices of their UK counterparts have deteriorated and rate foreign firms’ processes higher, according to an independent survey carried out.

With statistics taken from the Atradius Payment Practices Barometer, a twice-yearly survey of 1,800 firms in nine different European countries, shows that 70 per cent of UK-based firms rate their foreign business partners’ payment practices as being good, very good or excellent, although there was a difference of 11 days between the payment duration of foreign customers and British payment terms.

Some 57 per cent of companies evaluated the domestic payment practices in Great Britain as being fair or poor whereas in Sweden and Denmark, 62 per cent of respondents rated domestic practices as good, very good or excellent. Foreign companies also highlighted the delays among British firms’ payments, with European business partners rating UK firms less positively than in summer 2008. The payment duration of British businesses increased to 50 days from 46 days in summer 2008.A total of 30 per cent of UK respondents said the availability of credit insurance has no impact on their customers’ ability pay, while only 11 per cent said it had a significant impact.

This survey also unearthed the differences in payment terms in Britain, Germany and Italy. While British companies use an average credit period of 32 days, Germany uses a credit term of 24 days and Italy is way out ahead with an average of 67 days.

Some 70 per cent of British companies said they were taking steps to protect themselves from payment risks, followed by 65 per cent of French and 64 per cent of Spanish respondents. Only 58 per cent of Swedish companies planned to take similar action.

Marc Curtis-Smith, Managing Director of Creditsure commented “Although the global economic downturn has negatively impacted payment practices in the UK and abroad, this impact has varied from country to country. It is essential for businesses to understand and thoroughly evaluate the different credit risks in the markets they are doing business, as miscalculation may result in serious cash flow problems further down the line.”

New Unfair Debt Collection Laws?

Tuesday, January 20th, 2009

Potential new laws with the aim of preventing unfair debt collection practices are on the cards from the Massachusetts Attorney General’s office and state Division of Banks.

The below are some of the details being discussed…

  • A debt collection agency cannot call you at home more than twice a week.
  • They collection agency cannot call you at work if you have asked them not to.
  • The person contacting you has to provide their name and the name of the debt collection company they are calling from.
  • All correspondence must go through your legal representative, should you have one.
  • The debt collection agent must not use obscene language.
  • False threats of legal action will be prohibited from being made
   
 
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