Posts Tagged ‘uk debt collection’

HMRC Defends Debt Collection Policies

Thursday, June 18th, 2009

The CEO of Her Majesties Revenue & Customs (HMRC) that debt collection for debts under £10,000 is no longer a top priority for the taxman.

At a recent Treasury Committee meeting covering the Governments operational efficiency programme, Lesley Strathie confirmed that although HMRC will “never give up” on smaller debts, the lower sums were no longer considered a top priority.

“In terms of debt management, our priority is debts of more than £10,000,” she said.

Having come about after the Public and Commercial Services Union (PCS) raised concerns over whether a series of redundancies was impacting on the department’s capacity to retrieve the outstanding £25.8bn tax debt thought to exist, Strathie confirmed that the staff losses had resulted in a revision of debt collection and that staff were being redeployed into debt management.

Some estimates indicate the number of tax collectors within HMRC has dropped by 500 in the past year alone.

According to Peter Lockhart, senior national officer of the PCS, the 18,000 staff shed by HMRC since 2004 as part of an efficiency programme has meant the department has ‘not been able to focus on debts of less than £10,000’.

He said an additional 7,000 staff cuts planned over the next two years will further hinder debt collection.

‘Whether there’s a direct correlation between debt collection priority and staff cuts seems to be counter intuitive when there’s plans to cut more,’ he said

OFT Orders DCA to Improve Practices

Wednesday, April 22nd, 2009

After an investigation was completed, the Office of Fair Trading (OFT) have ordered debt collection agency Mackenzie Hall Ltd to improve it’s  business processes.

The investigation showed that Mackenzie Hall failed to meet a required level of standards in several of its processes and, as a result, have now been ordered to not pursue a debt where it has written confirmation that there is reasonable cause to believe a debt is in dispute, or if the debt is statute barred.

The in-depth investigation into the debt collection company’s practices revealed that while business processes where satisfactory, the significant amount of complaints received by OFT indicated these practices were not always followed.

Ray Watson, director of credit control at OFT, said “Persisting with debt collection activity when debts are in dispute can give rise to significant consumer detriment, particularly when vulnerable consumers are involved.”

“In this instance, Mackenzie Hall co-operated fully with OFT, and has taken steps to ensure that the business follows required practices for dealing with disputed and statute barred debts.”

Mackenzie Hall has been warned that repeat offences could lead to a fine of up-to £50,000 and their consumer credit licence being revoked.

1st Credit Dropped by Major Players

Tuesday, April 21st, 2009

HBOS and CITI Financial, part of Citigroup, have dropped 1st Credit, a debt collection agency who was recently reprimanded by the Office of Fair Trading (OFT) over the debt collection methods it was using.

OFT said that an investigation had revealed that 1st Credit had failed to meet “satisfactory standards” and was ordered to stop using threats of bankruptcy to recover money when there was never an intention to bring about bankruptcy proceedings. 1st Credit must now report to OFT every 6 months with details of the enforcement actions that it has taken against debtors, which could also mean a £50,000 and a revocation of it’s consumer credit licence.

A spokesman for 1st Credit, speaking to the Times said “We do not comment on what we do with any one business.  We have, since late 2008, made improvements in our training and processes in all areas highlighted, and suggested proposals in response to the OFT requirements, which were accepted by them. ”

Both relationships were severed after a strenuous period for 1st Credit in which it had come under fire from Citizens Advice, Consumer Credit Counselling Service and Consumer Direct for a large increase in complaints about it’s overly aggressive intimidation tactics in chasing debts.

These complaints were reviewed as part of an OFT investigation that led to an official sanction in February. The loss of two large and prestigious clients will be a blow to a company that has been thriving in a declining economy.

New DCA Cool Off Period

Tuesday, April 21st, 2009

In a move which could help thousands in the UK who are struggling with credit card debt, the Government and the Credit Services Association have a greed a 30 day cooling off period for those who are likely to receive a visit from a debt collector.

After advice has been sought, be it from the Citizens Advice Bureau, or an accredited commercial debt advisor,  customers will then be given a period of 30 days so that they can get their finances in order. At the end of the day, it is in the best interest of debt collection agencies, credit card companies, and the customer themselves to ensure the customer is given the opportunity to rearrange their finances and set up a regular repayment program that they can stick to.

The Credit Services Association represents over 300 debt collection agencies in the UK.

Federation of European National Collection Associations Office of Fair Trading Website Information Commissioner's Office Website International Accreditation Board Website Credit Services Association Website