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Federal Management, the UK’s leader for Private & Commercial Debt Collection has been awarded certification by the International Organization for Standardization (ISO) to the quality management standard ISO9001.
Marc Curtis-Smith, Managing Director of Federal Management commented “We are a very focused and professional organization with the interests of our staff and clients at heart. The ISO9001 certification is very important on many levels. Not only does it demonstrate that we are a hugely professional organization but it gives a reassurance of quality to our clients, old, existing and new.”
The ISO9001 accreditation is the most established and internationally adopted standard relating to quality management. Federal Management decided to implement ISO9001 to review client perceptions of the business and also to review all systems and practices to ensure they are well managed, maximizing productivity and achieving the right results.
Federal Management are continuing to push the standards of service within the Debt Recovery industry and act as pioneers with their hard working and diligent approach to their work. 2010 and will see the continued expansion of the company and big things are expected by them and their partners as they continue to develop their services.
