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Posts Tagged ‘HMRC’

Debt collectors on the chase for HMRC

Thursday, August 5th, 2010

HM Revenue and Customs has confirmed it will use debt collection agencies over the next year to chase individuals and firms holding £140million of tax debt.

Having looked at using external collection agencies for some time, and following what HMRC called a “successful” pilot, the taxman has now signed up four agents.

It added that, in their task of focusing on lower value debts, each debt collection agency (DCA) will operate under “industry and HMRC standards.”

The statement follows warnings that private collection firms could act in a way that HMRC wouldn’t, or shouldn’t, because HMRC’s code of conduct is just for HMRC.

Sounded by accountants, the concerns were over how a debtor would be treated, including but not limited to the security of their personal details, which will be shared with the agencies.

However before the debt is passed to one of the four DCAs, the Revenue will write to the taxpayer, and provide them with a final opportunity to pay or settle their liability.

Nick Lodge, director of debt management and banking at HMRC, says the agencies offer the department “additional capacity” in tackling those people who refuse to pay what they owe.

“Some businesses and individuals are not in a position to pay what they owe and we have put procedures in place to help those who are genuinely struggling,” he said.

“But those who simply refuse to pay have to be pursued, and our partnership with the debt collection agencies ensures they will be.”

Debt collection agencies will be used by HM Revenue & Customs

Thursday, July 29th, 2010

Debt collection agencies will be used by HM Revenue & Customs (HMRC) during 2010-11 to collect an additional £140m of tax debt.

In the June 2010 Budget it was announced that, following a successful pilot, HMRC would use Debt Collection Agencies (DCAs) operating under industry and HMRC standards to boost HMRC’s debt collection capacity and help the pursuit of lower value debts.

Nick Lodge, HMRC Director, Debt Management and Banking, said:

“We are all expected to pay our taxes on time and most do.

“DCAs give HMRC vital additional capacity, strengthening our ability to pursue the debts of those who decline to pay.

“We do understand that some businesses and individuals are not in a position to pay what they owe and we have put procedures in place to help those who are genuinely struggling. But those who simply refuse to pay have to be pursued, and our partnership with DCAs ensures they will be.”

Before the debt is referred to a DCA, HMRC will write to the debtor providing a final opportunity to pay or reach an agreement with the department.

IT delays cost HMRC £33m

Wednesday, July 21st, 2010

Tax & pensions system plagued by issues

The National Audit Office (NAO) says that delays to a single tax and pensions system cost HM Revenue and Customs £33m in procurement costs.

In a report (pdf) published on 20 July 2010, the accounting watchdog says that difficulties with the National Insurance and PAYE Service system led to it being deferred twice before it was completed in April 2010.

In addition to the cost hike, its late introduction left the department unable to realise £55m of planned efficiency savings during 2008-09 and 2009-10.

The system has now been rolled out to 650 locations, 23 business units and 28,500 staff. But since April there have been further problems with the quality of employment data and the operation of the new service.

They include a backlog of seven million potential over- and underpayments of tax, and the generation of incorrect employment records because of the system’s inability to match some end of year returns to existing records.

The NAO has called on the department to review its systems for capturing and processing data and to look at standards for data quality submitted by employers.

In 2008 the NAO reported that HMRC needed to improve its debt recovery management, but its latest findings reveal that the department’s ability to improve is constrained by IT limitations.

The new report says that HMRC’s core debt management system supports a number of functions, and that the integrated design makes it difficult to separate certain functions to manage customer contact flexibly. It offers only limited capability to analyse debtor behaviour and prioritise interventions.

In 2009-10 HMRC paid £27.3bn in tax credits. It estimates that, based on 2008-09 awards, error and fraud resulted in incorrect payments of between £1.95bn and £2.27bn.

However, the NAO reports that in 2009-10 the department launched a new strategy for reducing fraud and error. This included comparing tax credit data to other systems and targeting areas such as income discrepancies.

The new approach has produced positive results, says the NAO, and in 2009-10 error and fraud worth £356m was identified.

Amyas Morse, head of the National Audit Office, said: “The administration of tax in 2009-10 by HM Revenue and Customs has been influenced by three broader issues: the recession, which has increased the value of tax debt to be recovered; the pressure on the department to streamline its processes; and the effectiveness of its information systems.

“Those systems need to be developed so they improve the department’s ability to monitor and assess the targeting and performance of its debt collection campaigns and to design future interventions in the areas of greatest risk.”

This article was originally published at Kable.

Recession Causing Rising Bad Tax Debt

Monday, November 23rd, 2009

Over £11 billion in unpaid taxes is being written off by the Government this year as tax revenues continue to fall as the recession continues to bite.

Recently released figures show that £27.7 billion of tax went unpaid in 2008-2009 and out of the amount, £11.2 billion has been written off by Her Majesty’s Revenue and Customs (HMRC) as bad debt. This is an increase on the year previous which had figures of £25 billion of unpaid taxes with £7.9 billion written off as unrecoverable bad debt.

Analysts have said that the non-payments will pose additional issues for the Treasury, adding to an already steep decline in receipts from income tax and corporation tax, which looks set to struggle in sync with the recession.

The Treasury have said that bad tax debts, which were revealed in the HMRC annual report, were a reflection of both the current economic downturn and changes in policy. An increase in debtors, falling debt collection rates and increases in corporate and personal insolvencies also had blame placed upon them.

Lord Myners, the Treasury minister, said that of tax uncollected almost 90 per cent was due to business insolvency and that the bad debts accounted for one per cent of all tax. “That is extraordinarily good record of debt recovery which most businesses would find hard to match.”

However, opposition politicians have accused the Government of “astonishing complacency and incompetence” in the chasing and recovery of tax and said that responsible taxpayers were bearing the burden of ministers’ failures.

Lord Oakeshott of Seagrove Bay who is the Liberal Democrat treasury spokesman, said “HMRC is an organisation in meltdown and denial and it is costing honest taxpayers billions when we can least afford it while the cheats go scot free. This rising torrent of tax bad debt, year after year, is a shocking indictment of management failure at HMRC and grossly unfair to honest taxpayers.”

The party calculates that the tax written off as bad debt will cost the average family an extra £465 a year.
Other revelations to have come out of the report show that the Treasury have been chasing over-payments of benefits worth nearly £2 billion. In parliamentary answers, Lord Myners, the Financial Services Secretary to the Treasury, said “The value of benefit over-payments to be recovered, as on 31 March 2009, is £1.8 billion.” He went on to say that ministers were continuing “vigorously to pursue those who can pay but will not.”

The pre-Budget report, to be unveiled by the Chancellor Alistair Darling on December 9, is expected to announce a crackdown on tax avoidance. Dave Hartnett, the permanent secretary at HM Revenue and Customs, has been conducting a review of the tax system with a view to closing loopholes.

An amnesty over voluntary disclosure of foreign bank accounts or assets will come to an end in two weeks and banks are already providing details of offshore accounts and customers failing to disclose any untaxed assets.

Mr Hartnett, who is leading a team of 20 specialist inspectors, has said that he expects the amnesty will provide details of half a million offshore bank accounts.

Meanwhile, an internal survey of staff morale at HMRC has reported that nearly 70 per cent are unhappy. Only 11 per cent of respondents in the department’s own study said HMRC was “well managed” and the same low number said they had confidence in the management. Only 38 per cent said they believed in the objectives of HMRC while only 25 per cent said they were proud to work there.

HMRC Defends Debt Collection Policies

Thursday, June 18th, 2009

The CEO of Her Majesties Revenue & Customs (HMRC) that debt collection for debts under £10,000 is no longer a top priority for the taxman.

At a recent Treasury Committee meeting covering the Governments operational efficiency programme, Lesley Strathie confirmed that although HMRC will “never give up” on smaller debts, the lower sums were no longer considered a top priority.

“In terms of debt management, our priority is debts of more than £10,000,” she said.

Having come about after the Public and Commercial Services Union (PCS) raised concerns over whether a series of redundancies was impacting on the department’s capacity to retrieve the outstanding £25.8bn tax debt thought to exist, Strathie confirmed that the staff losses had resulted in a revision of debt collection and that staff were being redeployed into debt management.

Some estimates indicate the number of tax collectors within HMRC has dropped by 500 in the past year alone.

According to Peter Lockhart, senior national officer of the PCS, the 18,000 staff shed by HMRC since 2004 as part of an efficiency programme has meant the department has ‘not been able to focus on debts of less than £10,000’.

He said an additional 7,000 staff cuts planned over the next two years will further hinder debt collection.

‘Whether there’s a direct correlation between debt collection priority and staff cuts seems to be counter intuitive when there’s plans to cut more,’ he said

   
 
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