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Archive for October, 2009
Friday, October 30th, 2009
Collection Associates LLC, a portfolio company of LaSalle Capital Group, has acquired Money Recovery Nationwide, a Landsing, Mich.-based provider of debt collection services to the healthcare industry. No financial terms were disclosed.
PRESS RELEASE
LaSalle Capital Group, L.P.’s (”LaSalle Capital”) portfolio company Collection Associates, LLC (”CAI”) is pleased to announce the acquisition of Money Recovery Nationwide (”MRN”).
MRN, headquartered in Lansing, Michigan provides debt collection services to the healthcare industry. MRN has been active in the industry dating back to 1988, and is regarded as a premier provider of third-party collections for hospitals and physician groups in the state of Michigan.
MRN is the fourth collection agency purchased by CAI, and represents a significant addition to CAI’s Midwestern focused strategy. “Alan Jacoby and his team have built one of the most important agencies in Michigan. Their broad reach throughout the state increases our geographic footprint substantially and firmly establishes our combined organization as the premier Midwest-based healthcare accounts receivable management business.” stated Rocco Martino, a Partner at LaSalle Capital. Mark Schabel, CEO of CAI added, “MRN will be an outstanding addition to our portfolio of agencies, and we are excited that Alan Jacoby and Gary Ferdig are going to continue on as part of the management team to take the organization to a new level.”
Alan Jacoby stated, “Our acquisition by CAI will allow us to deploy new product offerings and leading technology to best serve our clients in this tough economic environment. I am excited about the business combination and think that this will expand our ability to serve the needs of the Michigan market.”
If you have questions on this Company or would like to discuss other opportunities in the healthcare debt recovery industry, please contact either Rocco Martino or Nick Christopher at LaSalle Capital.
Tags: international debt collection, LaSalle Capital Group Posted in International Debt News | 1 Comment »
Thursday, October 29th, 2009
As consumer debt stands at an all time high, many financial institutions are under serious pressure to recover these unpaid debts in order to stock up on monetary reserves. Unfortunately, the debt collection process requires company resources which many companies don’t have available. However, with debt collection optimisation from SAS, a leader in business analytics, companies can maximize the return on recovery while reducing costs.
“Financial services institutions must re-gear their analytic techniques to adapt to a new playing field,” said Brian Riley, Research Director of Bank Cards at TowerGroup. “Rising unemployment, coupled with a protracted recession and increased credit costs make existing tools obsolete. Successful lenders that apply advanced analytics to optimize their strategies experience particularly strong results.”
The debt collection process in itself can be a delicate matter. Customer response can vary greatly depending on how, when and why they are contacted and a large range of both UK and international debt collection agencies fail to identify which of their customers are best to contact, how to contact them and when they should be contacted. Many debt collection agencies utilise a call centre environment which, while often being the most effective method of communication, can also be the most expensive and this is where SAS come in. Using SAS’s predictive analytics companies can help to make their call centres more effective and can implement alternative methods of communication to achieve greater results, such as SMS, E-Mail and IVR.
SAS delivers software and services that:
- Develop customer models to understand who is most likely to respond, which communication channels will work best and how much payment to expect.
- Evaluate multiple channels simultaneously to determine which channels for individual customers will maximize return.
- Vary constraints and re-run scenarios to understand the impact of changing call-center capacity, altering contact policies, or adjusting other constraints – all via an easy-to-use interface.
SAS software can also aid collection managers in their daily, weekly and monthly operations, by helping to plan and prioritise outbound communications for optimal results, as well as being able to help balance response rates from customers. This, of course, can have the knock-on effect of helping to build stronger relationships between debt recovery companies and their client’s.
About SAS
SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW®. SAS and all other SAS Institute Inc. product or service names are registered trademarks or trademarks of SAS Institute Inc. in the USA and other countries. ® indicates USA registration. Other brand and product names are trademarks of their respective companies. Copyright © 2009 SAS Institute Inc. All rights reserved.
Tags: debt collection software, optimising debt collection, SAS software Posted in Debt News, Financial News, International Debt News | No Comments »
Wednesday, October 28th, 2009
Financial software developer Agresso has launched its Legal Debt Recovery software aimed at helping private and public organisations claw back debt more efficiently, by significantly reducing the need for a legal resource in the recovery process.
Legal Debt Recovery is an integrated piece of software that enables finance departments to manage debt recovery through the court process. It overcomes the problems of many existing litigation systems by being fully integrated with the Agresso Accounts Receivable/Debtors module and records. This means that records do not have to be constantly reconciled, there is no time lag and everyone can work off the same up-to-date records to generate reminders, letters before action and court documents.
Any legal resource requirement is therefore freed-up for more complex and larger debt collection cases. Central recovery teams can easily process sundry debt through the courts process to a successful conclusion. This will reduce the internal cost of recovery activity and make debt recovery staff more productive, with the result of improved recoverability of debt and a reduction in debt written off.
“Debt recovery can be a nightmare for both public and private sector organisations due to the amount and complexity of cases. However, as a result of the recession it is becoming more crucial than ever to track cases and ensure that money is clawed back,” said Anwen Robinson, UK Managing Director for Agresso. “We are helping organisations do this in the most cost-effective manner possible by limiting any external legal costs.”
Robinson added: “Legal Debt Recovery will lead to improved debt collection performance, since it offers a cost-effective and efficient litigation process, saving time and resources in securing successful legal action to recover outstanding sums due.”
Tags: Agresso software, debt collection software Posted in Debt News | No Comments »
Tuesday, October 27th, 2009
A titanic battle ensues this week with the Government pitting themselves against Credit and Store Cards, with the promise of a fairer deal for consumers should the Government come out on top.
Over the weekend, credit card firms were subject to the wrath of Gordon Brown over their ability to raise interest rates without providing any warning, or an explanation. Speaking in a podcast, Mr. Brown said “Sharp practices by lenders – such as hiking interest rates on existing debts without explanation, sending out unsolicited credit card cheques and raising credit card limits without being asked – should end.”
Under the new proposals credit card companies will be unable to increase the limit of a customers credit card without first subjecting them to a credit check. Consumers will also be given a 14-day cooling off period in which to step away from a credit card or store card without giving a reason. Customers will also be able to compare offers much more clearly with a clearer disclosure of applicable fees.
The move by the Government follows hot on the heels of the USA where President Barack Obama signed a ‘credit card bill of rights’ back in May which would stop increases in unfair interest rates, unfair debt traps on late payments and plainer language on bills.
It was a little under 12 months ago when, at a credit card summit, the Government and credit card companies brought forward a number of short-term measures, including a suspension of debt collection for 30 days where a customer is seeking debt advice from a charity and also interest rate increases where stopped if a customer had missed two minimum payments. Increases in interest rates more than once every six months were stopped and in the first 12 months of having a card.
With credit card debt at an all time high, and many ompanies looking to debt recovery agencies for a lending hand in recovering these payments, the move should help all around in keeping payments manageable without escalating rapidly.
Tags: credit card debt collection, gordon brown, unpaid credit card Posted in Debt News, Financial News | No Comments »
Monday, October 26th, 2009
£29m has been written off as the firm repsonsible for the student finance system firm tightens its debt recovery procedures.
With new means of revealing debtors’ work and income status, and advancement in chasing European students who have since left the country, the Student Loans Company (SLC) have made improvements across the board in an attempt to get debt collection for the company under control. With student loans now causing the public debt of £26bn, this move come as no real surprise to many.
The public debt was increased dramatically in 2006 with the introduction of the student finance package by the Government. This meant that students borrowed indirectly from the Government through the SLC to cover tuition and maintenance costs. The figures of £26bn is also more than double the amount at the end of 2005, which was six months before variable tuition fees were introduced.
A spokesman for the SLC said “There has been a tightening of processes in terms of recovery. As a business we are constantly reviewing and improving what we do. The SLC has established new robust processes. Those staying in the UK are expected to obtain a National Insurance Number and make repayments through the UK tax system. But those borrowers who move will have repayments automatically scheduled if they fail to respond to SLC by next April. This will enable default schedules to be set up, borrowers traced and, where appropriate, legal action will be taken.”
The £29m worth of public debt that is being written off was broken down into 2,500 student loans and out of that figure 1,700 were written off or cancelled due to death, although the SLC is keen to point out that not all deaths occurs in the last year and that it was a cleanup of previous years. SLC’s figures also showed that 227,000 debtors still had an employment status of undertimend. The SLC says this group includes people who have changed jobs and are paying back their loans but waiting for their HMRC records to be updated, people who are unemployed but not on benefits and people who have gone back to study full time or part time.
Students are now expected to graduate with total debts of about £23,000, a recent survey suggests.
Loans are written off when recovery is deemed unlikely by the loan administrator or not possible by legal judgement. They are cancelled when the debtor is no longer duty-bound to repay.
Students do not have to repay their loans until they earn at least £2,161 a month or 85% of national average earnings.
Tags: student debt, student loans, student loans company Posted in Debt News, Financial News, International Debt News | No Comments »
Thursday, October 22nd, 2009
Credit Check agencies are to be incstigated by MP’s as to whether consumers are being deprived of the best credit card an loan deals.
Bosses of leading credit check agencies Equifax, Experian and Callcredit will all be quizzed by The Treasury Select Committee as to whether searches on personal credit ratings can influence the decisions of lenders.
Credit checks are regularly used by lenders as to a determine if an application will be accepted for credit or not. If a score falls below a certain level, the deal may be refused and re-offered with a higher rate of interest.
The data held by agencies shows records of any credit cards, loans, mortgages and overdrafts the applicant has over the last six years and details any missed or late payments. Consumer groups, however, argue that these records can be unfair and if the data is incorrect, it can be ridiculously tough to get it amended, with credit agencies taking no responsibility for the accuracy of the data.
These consumer groups also voice concern about “credit footprints,” notes by banks that are left on your record whenever you apply for a loan or credit card, which canr reduce your chances of receiving credit because, even though you could be shopping around for the best deal, lenders can view this as someone desperate for money and applying to all-comers.
Tags: credit check agencies, The Treasury Select Committee Posted in Financial News | No Comments »
Wednesday, October 21st, 2009
Apollo Enterprise Solutions, Inc., a leading provider of web-based payment, debt collection and debt recovery technologies, today announced the launch of FastBatch™ as a standard feature of its TrueCollect™ integrated web collections solution. FastBatch™ combines the speed of real-time processing with the standardization of batch processing, thus delivering an ideal solution for major banks and other large financial institutions operating extensive legacy systems. “When it comes to the communications between our TrueCollect™ system and current systems, our major banking clients have been challenging us to devise ever-increasing levels of compliance, security and flexibility. FastBatch™ meets these challenges head on, thus solidifying our position as the only company offering true real-time web collections,” stated Joseph Konowiecki, Apollo’s CEO. Konowiecki continued, “We feel that using FastBatch™ for real-time credit scores and profiles, and applying other rapid-delivery processes, makes TrueCollect™ the best technology to maximize recovery for our clients.”
About Apollo
Apollo is the leading provider of enterprise-class, web-based solutions to major creditors for debtor self-payment and self-settlement. Its industry-leading TrueCollect™ system allows major creditors to recover delinquent debts faster and more efficiently than any other solution on the market. TrueCollect™ integrates a broad set of features and service functionality, including total compliance with Federal and State laws governing web collections, and significantly increased security measures designed to thwart the cyber threats facing the debt collection industry. Apollo’s TrueCollect™ technology is protected by 13 U.S. and International Patents Pending, and several more patents are being applied for in the U.S. and other countries.
Tags: debt collection software Posted in Debt News, Financial News, International Debt News | No Comments »
Tuesday, October 20th, 2009
Are debt collection agencies getting back on track after the recent financial downturn?
In short, the answer would appear to be yes. In an industry survey by ARM, debt recovery agencies have tended to experience a stronger third quarter in the year than for the second quarter.
The Accounts Receivable Management Industry also has companies claiming stronger third quarter performances and all are expecting a brighter fourth quarter as the economy begins to move forwards again.
The early results for insideARM’s quarterly Credit & Debt Collection Industry Confidence Survey for Fall 2009 show a slight turnaround from the gloomy results seen in Summer 2009.
Most ARM survey takers reported better performance than in the last few quarters. When asked to rate their firm’s performance in the third quarter of 2009 on a scale of 1 to 5, with 5 being the best, collection agency participants reported an average score of 3.21, compared to the 3.08 reported for the second quarter. Likewise, debt buyers reported an improved average performance rating of 3.13 in Q3, compared to 3.03 in Q2.
Despite the increase in performance ratings, ARM firms are still reporting a historically challenging collection environment. In comments encouraged on an open-ended question about performance, many survey participants struck a familiar refrain:
“COLLECTION RATES CONTINUES TO BE WELL BELOW 07 & 08” – Collection Agency participant
“Accounts are not as collectable, probably 60% of what they used to be.” – Collection Agency participant
“Consumer recoveries are down 20%.” – Collection Law Firm participant
“Liquidation rates are down 25-40%.” – Debt Buyer participant
Placement volumes, however, are way up, according to the survey participants so far. More than 55 percent of collection agency participants said that placements were up “moderately” (40 percent) or “significantly” (15.8 percent) from the second quarter.
Tags: debt collection, debt recovery Posted in International Debt News | 1 Comment »
Monday, October 19th, 2009
With the recently announced blockbuster profits released by JP Morgan, many are heralding the news as a full recovery of the banking sector. Those same people are also hailing yesterdays news on unemployment figures as a new dawn in the UK’s employment market, but not everyone is so sure …
There is no arguing with the fact that, due to the far greater flexibility of the labour force, unemployment levels during this recession has not come close to reaching levels of previous hard times. Keeping that in mind, however, yesterdays figures show that unemployment is STILL rising and is likely to continue to do so for quite some time. Indeed, with many small and medium enterprises (SME’s) still struggling to get any form of credit from banks and lenders, it would not be surprising to see a substantial increase in job losses prior to the Christmas period.
Also, with job vacancies at their lowest level since records began, those who recently left school, college or university are also going to struggle to find employment which will, of course reduces the revenue available in the market for everyone.
While there will be arguments against this as figures show that unemployment for 16-24 year olds has held under the 1,000,000 figure, it isn’t taking into account the vast amount of students who go travelling and have gap years, thus distorting the facts further.
The unemployment figures were released alongside earnings data, although the latter received far less fanfare, and is also giving us reason for concern. With the growth of average earnings continuing to slow down there is great fear amongst retailers particularly that this will be a very lean Christmas as far as retail sales go, particularly when you combine this with the return to 17.5% VAT and the non-moving inflation rate. this is clearly evident with the introduction of large retailers sales at the beginning of October to try increase consumer spending. Again, there will be a decrease in consumer purchasing as people spend less due to decreased disposable income, with shops and stores reduced revenue, companies will have to contract to the market forces thus reducing staff levels accordingly, increasing the already high unemployment market even further.
Russell Jameson, Collections Manager of Federal Management, one of the UK’s leading commercial debt collection agencies said “While there has been an increase in people trying to clear their debts, the Christmas period is a notoriously hard time for everyone when it comes to dealing with bills and overdue accounts, with many people putting off making payments for their bills in order to spend lavishly. We would advise anyone who has outstanding debts to ensure regular payments are made and not to spend beyond their means over the holiday period, thus incurring further debt.”
Indeed, all over the world countries are trying to advise people on not over-spending this Christmas based on new statistics released from credit agencies that show consumer bad debt was on the rise and are warning against lavish spending over the Christmas period to help prevent further increases of bad debt and and lengthier periods of hard times for consumers.
Tags: christmas jobs, federal management, jp morgan, unemployment in the UK Posted in Debt News, Financial News | No Comments »
Wednesday, October 14th, 2009
The UK employment market has shown signs of improving with a lower than expected rise in unemployment.
The recently released the figures which showed an increase of 88,000 to unemploment figures for the three months up to August, to a total of 2.47 million, from the three months up to May. This was an increase in 0.3% from 7.6% to 7.9%.
The Office of National Statistics have announced that this is lowest rise in unemploment figures since July of 2008.
Meanwhile, those claiming unemployment benefits rose in September by 20,800 to 1.63 million. While this figure is the highest claiming benefits for unemployment since 1997, it is also the lowest rise in figures since May 2008.
Other figures that were released show that:
- Unemployment for those aged between 16 and 24 rose to 946,000 in the three months to August.
- Males remain most affected by unemployment with an increase of 76,000 to a total of 1.53 million in the thre months to August.
- The amount of women unemployed rose slightly (12,000) to 935,000 for the same time period.
- The amount of women working part time has seen a large increase of 79,000 for the three months ending August with to a total of 5.73 million. Many of these women claim they are working part time due to a lack of full-time positions.
- There was an increase in average earnings of 1.9% (excluding bonuses) for the three months to August – the lowest since records began!!
Work and Pensions Secretary Yvette Cooper said “Although unemployment isn’t as high today as many feared it would be at the time of the Budget, it remains a serious problem, which is why we must keep increasing support and advice to get people back into jobs.”
These figures have been released a week before the Office of National Statistics release it’s initial estimates for performance of the UK economy during the period of July to September. While there have been signs of an improvement in the economy many analysts remain unconvinced that the economy will post growth and exit recession.
Should the economy fail to post growth then it will be the first time that the UK has endured six successive quarters without economic expansion.
Tags: office of national statistics, uk unemployment figures Posted in Financial News | No Comments »
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