Archive for the ‘International Debt News’ Category

Debt collectors on the chase for HMRC

Thursday, August 5th, 2010

HM Revenue and Customs has confirmed it will use debt collection agencies over the next year to chase individuals and firms holding £140million of tax debt.

Having looked at using external collection agencies for some time, and following what HMRC called a “successful” pilot, the taxman has now signed up four agents.

It added that, in their task of focusing on lower value debts, each debt collection agency (DCA) will operate under “industry and HMRC standards.”

The statement follows warnings that private collection firms could act in a way that HMRC wouldn’t, or shouldn’t, because HMRC’s code of conduct is just for HMRC.

Sounded by accountants, the concerns were over how a debtor would be treated, including but not limited to the security of their personal details, which will be shared with the agencies.

However before the debt is passed to one of the four DCAs, the Revenue will write to the taxpayer, and provide them with a final opportunity to pay or settle their liability.

Nick Lodge, director of debt management and banking at HMRC, says the agencies offer the department “additional capacity” in tackling those people who refuse to pay what they owe.

“Some businesses and individuals are not in a position to pay what they owe and we have put procedures in place to help those who are genuinely struggling,” he said.

“But those who simply refuse to pay have to be pursued, and our partnership with the debt collection agencies ensures they will be.”

Firm Owner Summoned Over Debt Collection

Monday, August 2nd, 2010

A BUSINESSMAN is to be subpoenaed to appear before the High Court next week after a judge was told gardaí had received information that a “well-known criminal family” had engaged a Limerick person “known to the gardaí” for debt recovery reasons from another businessman.

Mr Justice Brian McGovern yesterday directed a subpoena could be served on the home address of Tony Woods, described as the owner of Midland Steel, after being told attempts to serve a subpoena on him personally at his workplace proved unsuccessful.

The judge was dealing with issues arising from efforts of ACC Asset Finance to enforce a €3.29 million judgment order obtained by it in April 2009 against James Clancy, Furbo, Co Galway.

The De Lange Langen Ireland Company, trading as ACC Asset Finance, had secured the judgment over unpaid loans for a machine used in manufacturing prefabricated polystyrene houses.

ACC Asset Finance has been attempting for some time to secure information about assets of Mr Clancy in the United Arab Emirates and elsewhere, but has alleged he has failed to provide all the information sought.

Mr Clancy was jailed last April for two weeks for contempt of court orders in that regard, and Mr Justice McGovern yesterday warned him he faced a longer jail term unless the court orders were complied with.

A solicitor for Mr Clancy said the court previously heard he had an agent in Abu Dhabi, Stephen Graham, who helped him negotiate the release of equipment held there with €150,000 money raised by Mr Clancy from Mr Woods. Mr Clancy, the court previously heard, spent some €4.8 million on equipment as part of an intended joint venture building project.

Mr Clancy had intended going into partnership with another firm in Abu Dhabi but that did not happen, the solicitor said. His instructions were that Mr Graham had negotiated the release of equipment and this was stored in another warehouse in Abu Dhabi, but costs were incurred and some €275,000 was now owed.

It appeared Mr Woods employed persons to collect the debt or sold the debt to them. Mr Clancy had no connections with those persons, the solicitor added.

Det Garda Michael Staunton, of the crime unit of Salthill Garda station in Galway, said he called to Mr Clancy at his home last month to speak with him after the Garda criminal intelligence unit received information there was a threat to him, and that a well-known criminal family had engaged a person in Limerick, known to gardaí, for the purpose of debt collection.

Det Gda Staunton said intelligence available to him identified the person to whom money was owed, but he was claiming privilege over the intelligence. He could not disclose details about security measures, he added.

In reply to Shane Murphy, for ACC, Det Gda Staunton said Mr Graham was not mentioned in the intelligence reports. Asked was Mr Woods included, Det Gda Staunton said he was claiming privilege. Mr Clancy had previously said he had no income, his Clanview construction business was just about gone and he had tried to comply with court orders but had problems obtaining documents.

Proposal on Buying Old Debt Opposed

Friday, July 16th, 2010

State Sen. William Stachowski, D-Lake View, says concern about losing Western New York bill collection jobs is the reason he opposes the bill to clamp down on the industry.

A Democratic state lawmaker from Buffalo, the state’s banks and the region’s burgeoning debt-collection industry are fighting a proposal in Albany to tighten state collections rules, reduce lawsuits and prevent abusive tactics by debt-buying firms.

A bill sponsored by two Democrats would impose new requirements on buyers of old debt before they can file lawsuits against debtors and obtain default judgments against them. It would also limit the amount of time debt collectors can collect on old debts.

Banks say the bill would force them to go to court sooner to collect debts and thus make the process more expensive. But supporters say the legislation is intended to plug holes in existing law and address abuses that consumer advocates say harm low-income, elderly and minority consumers.

“It would help to curb a lot of these abusive practices,” said Josh Zinner, co-director of the Neighborhood Economic Development Advocacy Project in New York City, which released a report in late May with three other groups, laying out the abuses. “We see it as a real critical piece of legislation.”

They insist the bill would not stop creditors and collectors from pursuing legitimate debt, as long as they are doing it properly and fairly. “It wouldn’t at all impact legitimate debt collection,” Zinner said.

The bill has been blocked by State Sen. William Stachowski, D-Lake View, who is concerned about jobs in Western New York, where debt collectors employ 10,000. He said the bill doesn’t differentiate between “the legitimate bill collectors and the ones who are causing the problems.” A Long Island senator is also opposed.

“I don’t want to see all the thousands of jobs in Western New York leave,” Stachowski said. “We have a lot of people who are getting back into the job market and can work at these places. This bill would just devastate that whole industry.”

Banks and debt-buyers are raising strenuous opposition. Debt collectors say the bill would actually backfire on consumers, forcing creditors and debt collectors to file more lawsuits immediately upon default to ensure that they don’t miss out on the debt. They also say that the bill would drive up costs for debt collectors, hindering their ability to cut deals with consumers down the road.

“I don’t know if consumers realize that that may be the impact of this,” said Barbara Sinsley, general counsel to DBA International, a trade group. “The strategy is going to be harmful to consumers because the debt collectors and the creditors don’t have a choice.”

Banks say the bill would accelerate the process of sending debt to an outside collector instead of keeping it with a lender who probably has other relationships with the customer aside from debt collection. And they say it would result in more harm to consumers’ credit records and less likelihood that consumers who eventually want to pay debts will do so.

M&T Bank Corp. and HSBC Bank USA reached out to Stachowski, who said he received a letter from M&T CEO Robert G. Wilmers.

“These changes would have the effect of making it far more difficult and expensive to collect debt owed on consumer credit contracts in New York, reducing consumers’ access to credit and raising its cost,” the New York Bankers Association said in a memo opposing the bill.

The bill passed the Assembly on June 16 and is pending in the Senate. It’s sponsored by Sen. Eric Schneiderman, a downstate Democrat, who is also running for state Attorney General. The state Legislature completed its session early this month, but the Senate has to come back to finish the revenue portions of the budget.

The practices of debt collectors have long been a source of controversy, as firms proclaim their right to ensure that consumers pay what they owe while consumer advocates decry the methods that are sometimes used. In particular, advocates denounce debt buyers — firms that purchase old debts for pennies on the dollar and then keep whatever they collect.

According to the advocates’ May report, debt buyers “routinely” violate state law by filing meritless lawsuits against low-and moderate-income consumers without proof of their claims and without proper notice to them that they are being sued. As a result, the report said, consumers don’t appear, and debt buyers win default judgments nine times in 10.

The proposed Consumer Credit Fairness Act would require that debtors be properly served with notice from the court of a lawsuit against them, giving them a chance to defend themselves.

The legislation would require collectors to submit more information to the court and lay out the facts about the debt, including proving they own it or have the right to collect it.

Finally, the bill would cut the statute of limitations for debt collection to three years from six, identical to Arizona, Arkansas, Delaware, Kansas, Louisiana and Maryland. And it would eliminate any right to collect after that expires, as in Wisconsin and Mississippi.

Credit providers in drive to recover bad debts

Thursday, July 15th, 2010

BANKS and credit providers are stepping up efforts to recover bad debts, even as they start relaxing lending criteria, figures from the National Credit Regulator show.

The number of enquiries lenders made to credit bureaus for the purpose of tracing and debt collection jumped almost 16% in the three months to March to 18,57-million, the latest quarterly credit bureau monitor report shows.

Over the same period, the number of enquiries made as a result of consumers seeking to take out new credit fell almost 5%.

Enquiries to credit bureaus, which store the records of SA’s 18,2-million active borrowers, are made by both consumers and lenders, and the reasons for inquiries include providing sales leads for new credit products, vetting new loan applications, and debt collection and enforcement.

The growth of enquiries for debt enforcement purposes in the three months to March, the fourth straight quarter to show vigorous debt collection-related inquiries, shows lenders are now calling in their loans. “Credit providers are more and more starting to follow up and enforce where they have arrears,” National Credit Regulator CEO Gabriel Davel said yesterday.

Further evidence of this comes from the figures illustrating the deterioration of the South African consumer’s debt profile. The number of people with credit records marked as “impaired” — those with accounts three months or more in arrears, with an adverse listing such as “absconded” or a judgment order against them — rose to 8,37-million, or 46% of all active credit users.

While this suggests a continued deterioration of the sort seen for the past three years, the quarterly decline came from increases in adverse listings as well as judgments and administration orders — moves sparked by debtor action.

The “natural” deterioration of debts that fell into three or more months in arrears — reflecting a failure by debtors to keep paying their obligations on time — actually improved, with this category of debtors improving slightly to 17,2% of the total from 17,3% in the December quarter.

In contrast, adverse listings grew to 17% from 14,6%, and the category for judgments and administration orders rose to 13,7% from 13,3% as a proportion of all debtors.

“It’s not as if the level of arrears or debt stress is deteriorating,” said Mr Davel. “It’s much more the enforcement of action by credit providers.”

Nonetheless, the overall profile of South African consumer debt continued to worsen in the first quarter. The number of people recorded as being in “good standing” — with accounts marked as current or no more than one to two months in arrears — slipped to 54% of the total from 54,7% in the December quarter, to a total 9,84-million people.

The pace of both deterioration of good records and the growth in impaired records was faster in the March quarter than either measure saw in the December quarter. Still, both measures show smaller changes than they did midway through last year, leading Mr Davel to repeat earlier comments that the worst may well be over.

Others repeated the sentiment.

“Nonperforming loans have peaked. Generally, financial services institutions are more bullish about the future,” said David McAlpin, CEO of Cape Town-based PIC Solutions, a credit risk consultancy.

Still, other reports show loans for big-ticket vehicle loans and homeloans are growing more slowly than shorter, unsecured types of credit.

The number of active credit accounts grew in the March quarter to 64,75-million, from 63,94-million in the December quarter. This increase was almost double the increase of 400000 accounts seen in December from September.

This was a sign of debt stress, as cash-strapped consumers took advantage of better credit availability to take out loans to tide themselves over, consultancy Econometrix said in response to yesterday’s report.

Mr Davel disagreed: “Small amounts of credit have grown much more than mortgages or motor vehicle loans. Does that indicate stress? I’m not certain.”

UAE Lenders Hiring UK Debt Collectors

Monday, July 12th, 2010

UAE lenders have been hiring UK debt collection agents in an attempt to collect defaulters who have fled the country and into the United Kingdom without clwearing their outstanding debt first, according to a Dubai based business journal.

Arabian Business quoted Radha Stirling, founder of Detained in Dubai, a London based charity that advised people who have fallen into legal trouble in the Emirates, as saying in a report, “I have spoken to people who have said they are being chased by debt collectors.”

But the British debt collectors “are not following through on their threats” as they do not have any power to force the repayment of loans owed to UAE lenders, she added, saying, “I think it is a scare tactic and I think the Brits are on to it and pretty much ignore them anyway.”

“As there are so many debt collection agencies in the UK, it is very easy to employ one and their terms are quite good,” Stirling said.

She believed that only those who owed a considerable amount of money were being chased in Britain “as it wouldn’t be worth chasing the smaller debts.”

In January, Dubai mortgage lender Tamweel reportedly hired a company to pursue an Indian customer and threatened to take legal action in India and the UAE if the customer did not repay its loan.

Under UAE law, bouncing a check is a criminal offense that can result in a jail sentence. Blank checks are commonly used to underwrite financial arrangements, such as credit cards or bank loans, to guarantee future payments, according to Arabian Business.

A research by the UAE’s RAK Bank last year showed that up to 2, 500 UAE residents skipped the Gulf nation each month without settling their debts, it said.

Who Knows Debt Collection Rules?

Friday, July 9th, 2010

Should student loan borrowers have a chance to know the rules and strategies used by debt collectors?

The U.S. Department of Education appears to be saying no, at least for now, to the dismay of consumer rights and government transparency advocates.

The department says it is just temporarily removing from public view its procedures for the companies it hires to collect from defaulted student borrowers. Education says it is “reviewing” what should be public. Once the review is “complete, we will re-post all appropriate information,” the department says. Meanwhile, the department directs borrowers having trouble making payments to its Guide to Defaulted Student Loans.

But many outside the government are worried. The guide designed for borrowers is incomplete, says Deanne Loonin, a student debt expert for the National Consumer Law Center. The site designed for collectors gives borrowers updates on changes to rules and practices “you can’t get anywhere else,” Loonin says. Loonin would regularly compare what debt collection agencies told her clients with the laws and specific procedures posted on the collectors’ site to make sure her clients were treated fairly and legally. She says this is the first time she started using the site in 2004 that she has noticed the department hiding the collections procedures from the public.

Many transparency advocates also worry that the department’s move contradicts the Obama administration’s lofty rhetoric. “A democracy requires accountability, and accountability requires transparency,” President Obama declared in a memo on his first day in office. “Agencies should take affirmative steps to make information public. They should not wait for specific requests from the public. All agencies should use modern technology to inform citizens about what is known and done by their Government,” the president ordered.

Kathleen Day, a spokeswoman for the Center for Responsible Lending, a borrowers’ rights organization, says the rules and procedures should be public “to make sure that everyone is playing fairly, and to prevent abuses by debt collectors …If you believe in the free market, there has to be a free flow of information,” she argues.

Last year, the department posted its full 292-page rulebook for the private collection agencies it hires to deal with people who are behind on their federal student loans. A student loan industry analyst, Tim Ranzetta, summarized it on his Student Lending Analytics Blog,. The government took the rulebook down from its site after a few months, but Ranzetta posted the manual on his site. Earlier this spring, I downloaded a copy, and wrote a blog post and an article giving tips gleaned from the manual. Borrowers who don’t read the manual might not be aware, for example, that federal student debt collectors are permitted—but not required —to accept settlements as low as 90 percent of the debt.

I called the department before I published my articles to make sure the 2009 rulebook wasn’t outdated. Instead of verifying any information, a department spokesman said the manual had been posted by mistake. He asked me to kill the stories because the government wants borrowers to pay every penny they owe, and borrowers might not do that if they knew that a smaller settlement was possible.

But legal and consumer rights experts I checked with argued that all citizens and borrowers should have access to debt recovery rules and procedures. “I don’t see any legitimate interest in the government keeping private this information (regarding their recommended standard operating procedures in dealing with student debt), particularly where it has already disclosed the same information to non-govermental actors, and those with resources to hire lawyers,” emailed Gary Blasi, a UCLA law professor and specialist in public interest law.

Shortly after my posts hit the Web, the department removed from public view almost all of the other the collections rules and procedures it had posted. I have been calling and emailing for weeks asking who is performing the review of the collections information, when the review will be finished, and whether borrowers’ interests are being taken into account. Not only have department officials refused to answer, but the spokesman I’ve been dealing with insists that the vague answer quoted above only be attributed to the department and not to him by name.

The debate over how much collections information the government should share with borrowers is starting to attract the attention of a larger audience, including the Center for Public Integrity.

New Rules For Aggressive Mortgage Lenders

Thursday, July 8th, 2010

Coalition Ministers announce new measures to deal with overly aggressive mortgage lenders.

During this time when the Government is under intense scrutiny and pressure as a fallout of bailing out the banks, it makes good political sense to defend struggling homeowners against a threat of repossession by aggressive mortgage lenders. Measures announced by Coalition Ministers yesterday are specifically designed to protect the family home, which is regarded as a social and economic priority.

The reforms mentioned have been recommended by a mortgage strategy group and although they have been adopted by Cabinet, they are still limited in nature but this won’t matter as the move will be seen as a welcome relief to many thousands of families.

One of the key points of relief will be the prohibition n the imposition of penalty or arrears charges while borrowers are in dialogue to arrange a suitable and timely resolution to clearing the arrears. From the Government’s side, it has extended the mortgage interest supplement scheme to include families where one spouse is working..

There is, as Financial Regulator Matthew Elderfield said recently, no silver bullet solution to mortgage arrears because homeowners could be incentivised to breach their financial obligations. But he has undertaken to act swiftly to implement these reforms and to ensure that borrowers are treated fairly. The International Monetary Fund also accepted the need to protect vulnerable homeowners from repossession, provided the relief measures were narrowly targeted. That has happened on this occasion. But it also suggested the banks, which have been bailed out by the State, could absorb the initial costs of such a scheme.

A range of forbearance measures has been proposed by the mortgage strategy group in its report. The group will now consider how loans might be modified, through reducing interest rates, extending maturity dates, rolling up outstanding interest and a lending institution taking equity in a home.

In addition, the reform of debt enforcement; the regulation of debt recovery and debt collection agencies and the establishment of a central debt enforcement office will be reviewed. A considerable amount of work is involved. Following a report by the Law Reform Commission, however, there is broad agreement that bankruptcy laws should be modernised and debt enforcement procedures removed, where possible, from the courts.

The revised programme for government undertakes to protect families who are experiencing difficulties with their mortgage repayments. About 32,000 mortgages have now been in arrears for three months. Some progress is, however, being made. Last February, a six-month embargo on financial institutions taking legal action for the non-payment of interest on a home loan was extended to a year.

Taoiseach Brian Cowen has spoken of minimising the number of home repossessions while Minister for Finance Brian Lenihan has asked lending institutions to recognise the efforts of those trying to repay their debts. These measures will provide some welcome relief for stressed families.

Businesses More Likely to use Debt Collections Agencies for International Debts

Wednesday, June 16th, 2010

The latest “Global Collections Review” survey undertaken by leading credit management specialist Atradius Collections, assessed the current commercial debt collection trends and practices with more than 1,700 companies in nine European countries. This second study, builds on the findings from the initial research released in January 2010, focusing on the use of debt collections services and the number of days that international and domestic debts are overdue, as well as the nature of the criteria used to select an external agency and factors that may discourage companies from outsourcing their outstanding debts.

One of the key findings from the latest Global Collections Review shows that external debt collections agencies are used to collect international debts by more than half (53%) of companies using outsourced debt collection services to help improve cash flow and increase liquidity.

Of all the companies surveyed, more than half of those in the Netherlands and Sweden are using external debt collections agencies, which is well in excess of the European average of around one-third. Interestingly, these two countries also returned figures of less than half of the European average on domestic receivables more than 90 days overdue, with similar results for international debts.

The effectiveness of external debt collections agencies and their abilities to deliver results topped the list of why European businesses choose to take on such an external agency. When asked to rank a series of eight criteria, ‘success rate’ was regarded as most important with ‘price’ rated as only of secondary importance, followed by ‘reputation’, ‘the ability to maintain a positive relationship’ and ‘local knowledge’. In addition to these general trends, some interesting preferences can be spotted in some countries. Businesses in Italy, ranked ‘reputation’ as more important than ‘success rate’, while businesses in Germany rated an agency’s ‘ability to maintain a positive relationship with the debtor’ the highest of any country surveyed.

Raymond van der Loos, Managing Director of Atradius Collections explained: “For many businesses the recession and the need for liquidity were key factors in deciding to use an external debt collections agency, which was reflected in the findings from our original study six months ago. Our new Review provides some clear evidence that this development is continuing and as a result of the successes that have been delivered by external debt collections agencies, it is now the dominant method in some countries.”

He added: “This new study also identifies some interesting attitudinal, cultural and geographic differences, which help us ensure we deliver a high quality local service in a global market. Also, the question of maintaining positive relationships with debtors, raised by businesses in Germany in particular, has never been an issue for us as in our own regular customer satisfaction surveys, more than 90% of customers say that we maintain positive relationships.”

Among the five reasons for not outsourcing debt collections, ‘lack of trust in the success of the outsourcing party’ came low on the list at fourth with ‘cost’ ranked only one place higher. This indicates that the debt collections industry is well regarded even by businesses that don’t use outsourced debt collections and that ‘cost’ is a relatively minor factor, whether or not a company chooses to use an external debt collections agency.

The “Global Collections Review” survey was conducted among 1758 businesses across 9 countries: Belgium, Denmark, France, Germany, Great Britain, Italy, the Netherlands, Spain and Sweden

Highly Ethical and Results Driven Debt Collection Services

Monday, June 14th, 2010

Federal Management is a constantly evolving debt collection agency that will manage every element of your financial needs. While the debt collection industry tended to be traditional and set in it’s ways when it came to recovering owed monies, times have now changed and debt collection agencies have had to change with them. Federal Management is more than just your traditional debt collection agency.

The key to federal Management’s superb recovery levels and consistently excellent level of custoemr service is the people that mae up the company. Federal Management is made up of a wide range of industrial, commercial and business savvy people with a vast level of experience in a variety of fields. Obviously, when you are looking for a debt collection agency it is crucial that the one you choose is ahead of the game and is ensuring that your debt is being recovered in the most efficient and cost-effective way.

Federal Management is the solution to all of your collection needs, utilising the latest technologies combined with cutting-edge debt recovery methods. The in-house legal team works alongside tracing, bailiff and collection departments to ensure that at every stage of the recovery of your debt, Federal Management is providing you with the highest level of service.

Federal Management is regulated by the Credit Services Association (CSA) and this means that all the work Federal Management does is ethical, legal and professional, unlike some other, unscrupulous firms who will tarnish the reputation of a company by whatever means to try and collect a debt.

Federal Management takes the stress away from you, allowing you to free up your time and get on with growing your business, safe in the knowledge that your owed monies are being recovered by the experts.

South African Landlords Fall Under Debt Collection Act

Wednesday, May 19th, 2010

South African landlords who collect rent arrears have now been placed under the scope of the Debt Collectors Act, according to property management group Trafalgar.

Managing Director of Trafalgar, Andrews Schaefar, said “Landlords battling with late-paying tenants and bodies corporate struggling to retrieve levies can now welcome two recent landmark decisions by the Council for Debt Collectors that clearly rule property managers collecting arrears levies and rentals fall within the scope of the Debt Collectors Act.”

Under the new rulings, all estate agents and property managers who collect rental arrears and levies must be registered with the Council for Debt Collector. This will help regulate any unscrupulous behaviour that may have entered the South African debt collection industry.

“The move has highlighted compliance with the Council for Debt Collectors and associated legislation as being necessary for compliance and transparency,” continued Richard Schaefar.

As a direct result, this move should encourage debtors to improve their individual situation in order to avoid these enforceable penalties.

Schaefer said the Council for Debt Collectors was established to bring clarity to a previously unregulated industry following numerous public complaints laid with the department of justice against debt collectors.

“The Debt Collectors Act provides control over debt collectors and legalises the South African collection system by monitoring their conduct and professionalism and thus promoting a culture of good governance.”

Schaefer said the act worked both ways.

“Tenants who believe they are receiving unfair bias can lay a complaint with the Council and both sides will be heard before a judgment is passed.”

Mr Schaefar then added that a recent decision by the Durban High Court to exclude levies from the National Credit Act debt counselling process was also good news for estate agents and property managers.

“That decision means companies such as Trafalgar do not have to refer to debt counsellors when seeking levies due from owners – and correspondingly that errant owners cannot hide behind debt counselling as an excuse for not paying their bodies corporate levies.”

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